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TURN AROUND TIME FOR MADE-TO-ORDER PIECES: 7-9 WEEKS

General

How are you associated with Anueva Jewelry?

Montana Sapphire Ring Co. proudly stands as a subsidiary of Anueva Jewelry, renowned for its expertise in crafting unique nature-made rings, with many pieces featuring Montana Sapphires. Our specialization in these mesmerizing gemstones, traceable to their source, has propelled them to the forefront of the industry. Born out of this success, Montana Sapphire Ring Co. serves as a dedicated haven for captivating Montana Sapphire rings, crafted with the same care and attention to detail that defines Anueva Jewelry. 

What is the "Evergreen" texture?

Our Evergreen texture is wax that has been hand-carved and then cast into your metal of choice. This texture is inspired by the Evergreen giants in the PNW! Each ring that receives the Evergreen texture has been hand-carved by owner and designer Jennifer, making each ring truly unique. 

What makes Montana Sapphires special?

These gemstones are naturally rare and 100% from the U.S.A. They are considered a collector's items due to their rarity. Our Montana Sapphire pieces are small batched, as we carefully select each stone for color, cut, clarity, and rarity. We do not work with overseas production houses. Our pieces are made in a small crafting house in the Pacific Northwest.

Are Montana Sapphires ethically sourced?

We deploy great scrutiny when selecting which businesses with whom we choose to partner. Many of the stones at Montana Sapphire Ring Co. are hand-selected from small businesses, many of which are small-scale, family-run operations. As an eco-conscious company that proudly plants trees for every purchase through our partnership with Plant-It-2020, we are happy to report that many of our partners embody similar values. To protect and restore mined lands, several businesses redeposit soil and native grasses after a mining location closes. 

Stones

Is it possible for my stone to chip or break?

While diamonds and sapphires are both very hard stones and quite durable, they can still chip and break due to being natural, organic material. Items like rocks, cement, concrete and metals like steel, can chip, scratch or break your stone. Because of this, we generally recommend harder stones like diamonds and sapphires for everyday wear. Although these harder stones can still be damaged, it is less likely they will. Other gemstones that are not as tough, like tourmaline, garnet and morginite etc, are generally not recommended for everyday wear.  Sometimes if your stone is heavily included or has large inclusions, these can also affect the structure and durability of your stone and can cause them to break easier. We note these inclusions on our gemstone listings. To avoid your stone chipping and breaking see our jewelry care guide here.

Are stones covered under Montana Sapphire Co.'s one-year manufactured warranty?

Center/ main stones are not covered under the manufacturer warranty, however all gemstones and diamonds are guaranteed genuine. Accent stones that fall out due to manufacturing are covered under the one year manufacturer warranty. 

Shipping

Do you ship to P.O or A.P.O boxes?

We do not ship to P.O. boxes, however, we are happy to accommodate shipping to A.P.O boxes, when possible, for our service members.

Shipping within the United States

We use FedEx or UPS Express insured shipping with an adult signature required. Please provide the correct shipping address at checkout where someone will be present to sign. If mailing to a business, please provide the business address.

Shipping outside of the United States

We use FedEx or UPS for international shipping. Please be aware your country might require additional duties/taxes. We are not held responsible for any delays or fees charged by customs/duties in your country. The buyer is responsible for any additional taxes, duties, or brokerage fees. Customers are welcome to find and use a customs broker to help with international shipping. If you are going to work with a customs broker, please provide us with their information when confirming shipping.

Returns and Refunds

Build-Your-Own Rings & Bands

Custom orders cannot be refunded or exchanged. If you find any fault in the craftsmanship of your order, please contact us immediately so we can resolve the issue. 

In-stock & Ready-to-Ship Pieces

In-stock items can be returned within 3 calendar days of receipt in their original unworn, unscratched, pristine condition with no exchanged or missing stones and must include the original Anueva Jewelry packaging. Rings which have been resized are non-refundable. If you decide to return your in-stock purchase, please contact us through our site here and we will reach out with an insured shipping label. We will inspect the item upon receipt to verify the condition and refund. Buyer must pay insured return shipping. We are not responsible for items lost or damaged in transit. Original shipping cost is non-refundable.

Warranty

What warranty is offered with the purchase?

Every piece is carefully created and the setting is guaranteed for one year from the date of receiving your jewelry. If you find any fault in the craftsmanship of your order, please contact us immediately so we can resolve the issue. This one year manufacturer's warranty is voided if the jewelry piece has had work completed by a third party. Anueva Jewelry pieces are not guaranteed against wear and tear or accidental damage made by the customer. Gemstones and diamonds are also not guaranteed against chips and daily wear and tear. We suggest purchasing a private insurance policy from a company like Jeweler's Mutual, to repair/replace your piece in the event of chipping, loss of stones, damage, theft, etc. 

If you feel the jewelry needs to be repaired within that first year of warranty, please reach out to us here

Turnaround Times

In-Stock or Ready-to-Ship Pieces

These pieces will ship within 3 business days if no resizing is needed.

Ring Resizing: Ring resizing typically takes 1-2 weeks, however if the ring size requested is more than 2 sizes different from the current ring size, it can take 2-4 weeks.

Made-to-Order/ "Build-Your-Own Ring"

These items fall under a custom production timeline of 7-9 weeks. Each piece is made specifically for the selected gemstone(s) and/or diamond(s) and is custom-made. 

Wedding & Stacking Bands

Most wedding bands typically ship within 4-6 weeks. However, it is not guaranteed as these are made to order and fall under our custom production timeline of 7-9 weeks. 

I need my ring before the 7-9 weeks turnaround. What are my options?

We can offer a rush option on custom rings for a $250 fee. This is determined on a case-by-case basis and based on availability. Please reach out to us here to discuss your timeline.

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